Privacy Policy

Data Controller Information

This Privacy Policy describes how arabidkdst d.o.o. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services.

Data Controller:
arabidkdst d.o.o.
Trubarjeva cesta 14
3033 Celje, Slovenia
Registration Number: 3698521475
VAT Number: SI36578241

Data Collection

We collect various types of information when you interact with our website and services. The data we collect includes:

Personal Information You Provide

When you contact us through our website, request information about our services, or engage with our business, we may collect personal information such as:

• Name and contact details (email address, phone number)
• Institution or organisation information
• Professional title and role
• Communication preferences
• Any other information you choose to provide in enquiries or communications

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and location data
• Browser type and version
• Operating system information
• Pages visited and time spent on our website
• Referring website information
• Device information and screen resolution

How We Use Your Information

We use the collected information for various purposes related to our business operations and service provision. How we use your data includes:

• Responding to your enquiries and providing customer support
• Delivering our virtual classroom infrastructure setup services
• Communicating about our services and business updates
• Improving our website functionality and user experience
• Analysing website usage patterns and performance
• Complying with legal obligations and business requirements
• Protecting our business interests and preventing fraud

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Legitimate Interests: For business communications, website analytics, and service improvement
• Consent: For marketing communications and optional data processing activities
• Contract Performance: When providing services you have requested
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We may share your information with trusted third parties in the following circumstances:

• Service providers who assist with website hosting, analytics, and business operations
• Professional advisors including lawyers, accountants, and consultants
• Regulatory authorities when required by law
• Business partners when you have specifically requested their involvement

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our data retention periods include:

• Contact enquiries: 3 years from last contact
• Client information: 7 years after service completion for business records
• Website analytics data: 26 months as per Google Analytics settings
• Marketing communications: Until you unsubscribe or withdraw consent

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where applicable

To exercise any of these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure server hosting with SSL encryption
• Regular security updates and monitoring
• Access controls and staff training
• Data backup and recovery procedures

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses
• Certification schemes and codes of conduct

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last updated" date.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us:

Email: privacy@arabidkdst.live
Phone: +386 36410107
Post: arabidkdst d.o.o., Trubarjeva cesta 14, 3033 Celje, Slovenia

You also have the right to lodge a complaint with the Information Commissioner of Slovenia (Informacijski pooblaščenec) if you believe we have not handled your personal data in accordance with data protection law.